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Work-from-Home Opportunity: Operations Manager Role at PayPenny

Are you an experienced professional looking for a flexible role in financial operations? PayPenny, a global money service business, is seeking a skilled Operations Manager to join our growing team. This work-from-home opportunity is perfect for candidates with a solid background in financial operations and a passion for customer satisfaction and business growth.

Job Overview

PayPenny is a leading provider of mobile applications for money transfers, enabling customers to send funds to their loved ones across India. Operating in the EU, UK, Australia, and Canada, our rapidly expanding company serves over 100,000 active users. With a commitment to innovation and seamless service, PayPenny is set to expand into three more regions by March 2025.

As an Operations Manager, you will play a crucial role in managing financial operations, ensuring compliance with industry standards, and fostering strong client relationships. This is a remote, full-time role, offering flexibility, competitive pay, and growth opportunities.

Responsibilities

As the Operations Manager, your day-to-day responsibilities will include:

  1. Client Relationship Management:
    • Build and nurture strong relationships with existing clients.
    • Collaborate with sales and marketing teams to implement strategies for acquiring new clients.
  2. Regulatory Compliance:
    • Stay informed about changes in financial regulations.
    • Ensure compliance with industry standards and implement necessary adjustments.
  3. Financial Operations Oversight:
    • Train clients on using PayPenny’s online platforms and services.
    • Prepare regular reports on client activity, business development, and compliance.
  4. Collaboration and Coordination:
    • Contribute to achieving business growth and customer satisfaction.

Key Responsibilities

  • Monitor and oversee daily financial operations.
  • Stay updated on company financial products and services.
  • Address client concerns and provide training for platform use.
  • Develop strategies for client acquisition and retention.
  • Maintain accurate records of business operations and compliance activities.
  • Identify and implement process improvements to enhance efficiency.

Key Skills and Qualifications

Skills Required:

  • Excellent communication and interpersonal skills.
  • Strong understanding of financial regulations and compliance requirements.
  • Proven ability to build and maintain client relationships.
  • Results-driven mindset with a focus on business growth.

Qualifications:

  • A Bachelor’s degree in Finance, Business Administration, or a closely related field.
  • 3+ years of experience as an Operations Manager or a similar role in the financial services industry.
  • Knowledge of money transfer, currency exchange, and related financial products.

Eligibility Criteria

  • Experience: Minimum of 3 years in financial operations or a similar field.
  • Education: A Bachelor’s degree (preferred).
  • Work Environment: Must have a reliable work-from-home setup with internet access.
  • Availability: Must be able to work from 12 PM to 9 PM, Monday to Saturday.

Benefits

  1. Competitive Salary: Earn between ₹30,000 to ₹50,000 per month, depending on experience.
  2. Bonuses and Incentives:
    • Annual performance bonus starting in the second year (20% of your first-year salary).
    • Yearly bonuses based on overall contributions.
  3. Holidays and Time Off:
    • 20 days of annual leave to ensure work-life balance.
  4. Full Training and Support:
    • Comprehensive training programs to help you succeed in the role.
  5. Collaborative Work Environment:
    • Be part of a global team that values innovation, teamwork, and customer satisfaction.

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