We are looking for a Part-Time Contact Center Representative to deliver top-notch customer service and assist clients with inquiries. In this position, you will manage incoming communications via calls, emails, or chats, addressing customer concerns, answering questions about our products or services, and guiding them through troubleshooting steps or processes. The right candidate will have strong communication abilities, a customer-first mindset, and thrive in a fast-paced setting. While prior experience in a contact center or customer service role is beneficial, it is not mandatory. This part-time position offers flexible hours, perfect for those seeking work-life balance.
Age Limit:
- Minimum age: 18 years
- Maximum age: No upper limit, though varies depending on company policies.
Education:
- High school diploma or equivalent required.
- A Bachelor’s degree in any field is advantageous but not mandatory.
Years of Experience:
- No prior experience is required for entry-level roles.
- 0-2 years of customer service or contact center experience is preferred.
Can Freshers Apply?
- Yes, freshers are welcome to apply as training will be provided.
Educational Qualifications:
- High school diploma or equivalent.
- Bachelor’s degree (preferred but not mandatory).
Eligibility:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic computer skills for managing customer interactions via chat, email, or phone.
Pay Scale:
- The salary ranges between ₹15,000 to ₹25,000 per month depending on the candidate’s qualifications and experience.
Role
- Customer Retention – Non Voice
Industry Type
- IT Services & Consulting
Department
- Customer sucess,Service & operation
Location:
- Ahemdabad,Gujrat, with options for remote or in-office work based on company policy.
Job Type:
- Part-time, permanent role.
Shift and Schedule:
- Flexible working hours with shifts typically between 4-6 hours a day.
- Day, evening, or weekend shifts may be available depending on business needs.
Role & Responsibilities:
- Manage incoming customer communications via calls, emails, or chats.
- Resolve customer issues and provide accurate product or service information.
- Assist customers with troubleshooting and navigating processes.
- Ensure a high level of customer satisfaction by delivering prompt and helpful support.
Key Skills:
- Excellent verbal and written communication.
- Problem-solving and critical thinking.
- Proficiency in basic computer skills.
- Multitasking and time management.
Supplemental Pay:
- Performance-based incentives.
- Overtime pay if applicable.
Requirements:
- Reliable internet connection for remote work (if applicable).
- Ability to work flexible shifts, including weekends or evenings if required.
Why Do You Want to Join?
- Join to enhance your customer service skills, work in a dynamic environment, and be part of a team that values employee growth and development.
How to Apply:
- Visit the company’s official career page or recruitment portal.
- Search for the “Part-Time Contact Center Representative” position.
- Fill in your details and upload your resume.
- Submit the application before the deadline.
Advantages:
- Flexible work schedule.
- Opportunity to gain experience in customer service.
- Training provided to enhance job-specific skills.
- Supportive work environment with room for career growth.
