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Job Opportunity: Investigation Associate at Amazon Work from Home

Looking to work for one of the world’s leading companies? Amazon is hiring Investigation Associates for its Transaction Risk Management Team in Bangalore, Karnataka. This is a work-from-home position on a 12-month fixed-term contract (FTC).

What Does the Role Involve?

As an Investigation Associate, you’ll help keep Amazon’s platform safe by investigating and solving potential risks related to online transactions. You’ll dig into data, analyze situations, and make decisions independently, ensuring all transactions meet Amazon’s safety standards. You’ll also work closely with customers, internal teams, and managers to make sure issues are resolved efficiently.

This role requires strong analytical thinking, excellent communication skills, and the ability to thrive in a fast-paced environment.

What You’ll Do

  • Investigate Transactions: Research seller transactions to detect and resolve risks.
  • Take Action: Make decisions based on your findings while following Amazon’s guidelines and procedures.
  • Keep Records: Document your actions thoroughly and accurately.
  • Communicate with Customers: Speak with customers over email or phone to gather information or resolve issues.
  • Collaborate Internally: Work with other teams and departments to solve problems effectively.
  • Solve Problems: Use available tools to address challenges, escalating issues when necessary.
  • Monitor Performance: Stay on top of quality and productivity goals to meet expectations.
  • Handle Safe-T Claims: Review claims made by sellers and decide whether to approve or deny them based on the evidence provided.

About the Team

The Selling Partner Risk Operations (SPRO) team is dedicated to building trust with all Amazon users—whether they’re buyers, sellers, brands, or employees. Using cutting-edge technology and data, the team ensures the safety and integrity of the platform while scaling efficiently.

Basic Qualifications

  • Educational Background: A bachelor’s degree in any field.
  • Work Experience: Open to freshers or individuals with up to one year of experience.
  • Communication Skills: Outstanding proficiency in both written and spoken English.
  • Data Skills: Competence in analyzing and managing large datasets.
  • Team Collaboration: Demonstrated ability to thrive in a team-oriented and fast-paced environment.

Preferred Qualifications

  • Exceptional analytical and problem-solving capabilities.
  • Capacity to work independently and deliver results efficiently.
  • Proven ability to communicate seamlessly with colleagues and leadership at all levels.
  • A global perspective combined with a solid understanding of organizational goals.
  • Strong attention to detail with a track record of producing accurate and high-quality work.

Why This Role is Worth Pursuing

  • Remote Work: Benefit from the convenience of working from home and enjoying flexible work arrangements.
  • Global Impact: Contribute to safeguarding millions of Amazon customers and sellers around the world.
  • Dynamic Workplace: Be part of a fast-evolving industry where no two days are the same, offering new challenges and learning opportunities.
  • Career Development: Gain hands-on experience in risk management, data analysis, and problem-solving, setting the foundation for long-term growth at Amazon.
  • Inclusive Environment: Join a diverse and welcoming workplace where equal opportunities are offered to individuals from all walks of life.

What a Typical Day Looks Like

Your day will mostly involve reviewing seller claims, analyzing evidence, and making decisions to ensure Amazon’s standards are upheld. You’ll also collaborate with teammates and stakeholders, all while maintaining a strong focus on accuracy and productivity.

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